Last updated: 8th August, 2026
This policy applies to all purchases made through growwithjaydee.com from The Passive Income Hub trading as Jaydee Digital Hub (“we”, “us”, “our”).
We want you to get real value from the Program. We also ask you to actually try it before deciding it is not for you — which is what the conditions below are about.
1. Summary
| Refund window | 14 days from date of purchase |
| Type | Conditional — completion requirements apply (Section 3) |
| Applies to | The core Program, purchased directly from us |
| How to request | Email support@growwithjaydee.com |
| Response time | Within 3 business days |
| Processing time | 5–10 business days after approval |
| Returns | Not applicable — all products are digital |
2. Digital Products — No Physical Returns
Everything we sell is digital and delivered electronically. There is nothing to ship back. “Returns” in the conventional sense do not apply; where a refund is approved, your access to the Program and community is revoked at the same time.
3. Refund Eligibility
You may request a refund within 14 calendar days of your purchase date, provided you can demonstrate that you engaged with the Program and it did not work for you.
To qualify, you must:
- Submit your request within 14 days of the original purchase date. The date of your first payment is the purchase date, including on instalment plans.
- Have completed at least the first 100% modules of the core curriculum, evidenced by your progress record on our course platform.
- Have attended or watched the recording of at least one onboarding or Q&A session.
- Have asked at least one question in the community or support channel, giving us a genuine opportunity to help you.
- Provide a brief explanation of what did not work for you. We use this to improve the Program.
Why these conditions exist: the Program includes ongoing mentorship and immediate full access to all materials. A no-questions-asked policy on an instantly-delivered digital product invites abuse and is unfair to students who do the work. If you have engaged in good faith and it has not worked for you, we will refund you.
3.1 If you have not met the completion conditions
Requests made within 14 days that do not meet the completion conditions are considered individually. We are not obliged to approve them, but we will look at your circumstances. If you have been prevented from participating by illness, bereavement or another significant personal circumstance, tell us — we will deal with it reasonably and discreetly.
4. What Is Not Refundable
- Requests made after the 14-day window, for any reason
- Bonuses, downloadable templates or resources already downloaded, where the refund request does not extend to the core Program
- Purchases where you have breached our Terms and Conditions — including sharing login credentials, distributing or reselling content, or abusive conduct in the community
- Purchases where our records show substantial completion of the Program within the window (more than 50% of the curriculum)
- Third-party costs you incurred while implementing what the Program teaches — advertising spend, software subscriptions, inventory, supplier costs, platform fees or any other business expense. These are your commercial decisions and are never our responsibility.
- Currency conversion losses, foreign transaction fees or bank charges applied by your provider
- Purchases made through a third party, reseller or affiliate under their own terms — request a refund directly from the seller
5. Statutory Rights
Nothing in this policy limits any right you have under mandatory consumer protection law in your country of residence.
UK and EU customers: You normally have a 14-day statutory right to cancel a distance contract. For digital content supplied immediately, that right is lost once supply begins with your express consent and acknowledgement that the cancellation right will be lost. At checkout you are asked to give that consent in order to receive instant access. Our 14-day conditional policy above is offered voluntarily and is more generous than the statutory position that would otherwise apply.
Canadian customers: Your rights under applicable provincial consumer protection legislation are unaffected.
6. How to Request a Refund
Email support@growwithjaydee.com with the subject line “Refund Request” and include:
- Your full name and the email address used at purchase
- Your order or transaction reference
- Your purchase date
- Confirmation that you have met the conditions in Section 3
- A brief explanation of what did not work
Please contact us before contacting your bank or payment provider. We read and respond to every request. Section 8 explains why this matters.
7. Processing
- We acknowledge your request within 3 business days
- We review it against this policy and your access records, and may ask a follow-up question or offer help that resolves the issue
- We notify you of the outcome, with reasons if declined
- Approved refunds are issued to the original payment method only, within 5–10 business days
- Your bank or card issuer may take a further 5–10 business days to post the funds
- On approval, your access to the course, community and support channels is revoked, and your licence to use the materials (Terms, Section 5) terminates immediately
Instalment plans: if approved within the window, payments made to date are refunded and the remaining schedule is cancelled. If a refund is declined, the remaining instalments remain payable.
Currency: refunds are issued in the original transaction currency for the original amount. We cannot compensate for exchange rate movement between purchase and refund, or for fees charged by your own bank.
8. Chargebacks and Payment Disputes
Contact us first. We respond to every refund request, and most concerns are resolved quickly and without argument.
Filing a chargeback or dispute without first contacting us is a breach of our Terms and Conditions. Where a dispute is filed:
- Your access is suspended pending resolution
- We submit this policy, our Terms and Conditions, your acceptance record, and your full access and engagement logs to the payment provider as evidence
- We may decline to provide services to you in future
If you have a genuine problem, we would far rather hear about it directly. Email support@growwithjaydee.com.
9. Unauthorised Transactions
If you believe a payment was made from your card or account without your authorisation, contact us immediately at support@growwithjaydee.com and also notify your bank or card issuer. We will investigate promptly and cooperate fully, and will refund confirmed unauthorised transactions in full regardless of the 14-day window.
10. Cancellation of Future Access
You may stop using the Program at any time. Because the Program is a one-time purchase rather than a subscription, there is nothing to cancel and no further charges will be taken — other than any outstanding instalments you have already committed to.
11. Changes to This Policy
We may update this policy. The version in effect on the date of your purchase is the version that applies to your purchase. We recommend you save or print a copy at the time of purchase.
12. Contact
Email: support@growwithjaydee.com The Passive Income Hub t/a Jaydee Digital Hub 1235 140 Ave NW, Calgary, AB
We aim to respond to all enquiries within 3 business days.